1. General Principles
All refund and withdrawal requests are subject to verification, fraud review, and compliance checks.
2. Subscription Fees
Subscription fees are non-refundable unless otherwise approved in writing by the Company.
3. Advertising Spend
Funds actually spent on advertising platforms are non-refundable. This includes:
- Meta
- TikTok
- Snapchat
- Bing
- Taboola
- Outbrain
- MediaGo
- Any other advertising platform
4. Wallet Balances
Users may request withdrawal of available wallet balances. Withdrawals may be subject to:
- Identity verification
- Source-of-funds verification
- Fraud review
- Compliance review
Where an account is terminated, wallet balances are returned in accordance with Section 11 of the Terms of Service.
5. Processing Times
Withdrawals are typically processed within 1–10 business days. Processing times may vary based on:
- Payment method
- Banking system delays
- Platform reconciliation
- Compliance reviews
6. Payment Fees
Users are responsible for:
- Bank fees
- Wire fees
- FX conversion fees
- Intermediary bank fees
- Payment processor fees
Such fees may be deducted from withdrawal amounts.
7. Chargebacks
If a chargeback or payment dispute is initiated:
- Wallet balances may be frozen
- Advertising accounts may be suspended
- Services may be terminated
The Company reserves all rights to recover outstanding amounts.
8. Fraud Prevention
The Company may reject, delay, or cancel withdrawals where fraud, abuse, money-laundering concerns, or unauthorized payment activity are suspected.
9. Final Decisions
Refund and withdrawal decisions made in accordance with this Policy are final unless otherwise required by law.
10. Contact
For refund or withdrawal questions, email help@dannyclans.com.